Privacy Policy

1. Introduction & Scope

Fortuna Control & Automations Pvt. Ltd. (“Fortuna”, “FCA”, “we”, “us”, or “our”) operates fortunasecure.com and its associated digital systems. As a specialized engineering manufacturer deploying high-security hostile vehicle mitigation (HVM), perimeter access automation, and crash-rated barriers across India and internationally, we treat confidentiality and data protection with the utmost rigor.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information and corporate technical specifications when you interact with our website, request tenders or quotations, register for site audits, or purchase physical security equipment from us.

2. Information We Collect

We collect information necessary to furnish engineered security proposals, conduct feasibility studies, and manage commercial relationships:

• Contact & Identification Data: Full name, professional designation, corporate affiliation, business email address, direct telephone number, and official registered address.
• Project & Technical Specifications: Inquiries submitted via our RFQ forms, site dimensions, expected impact rating requirements (e.g., PAS 68, IWA 14-1, ASTM F2656), CAD drawings, tender documentation, and facility gate counts.
• Commercial & Transactional Data: Purchase orders, contract execution records, GSTIN identification, invoicing data, and bank wire transfer confirmations.
• Technical & Usage Data: Internet Protocol (IP) addresses, browser type, device identifiers, geographic country/city coordinates, referring URLs, and page visit duration collected through standard web logs and analytics.

3. Purpose of Processing

All data collected is utilized solely for lawful commercial and operational objectives, including:

1. Evaluating site survey requests and providing tailored engineering quotations.
2. Manufacturing, delivering, installing, and commissioning crash bollards, road blockers, speed gates, boom barriers, and surveillance systems.
3. Fulfilling Annual Maintenance Contracts (AMC) and executing preventative safety servicing.
4. Issuing GST-compliant commercial invoices, warranty certificates, and test compliance documentation.
5. Monitoring website performance, security integrity, and technical optimization.
6. Complying with applicable statutory legal obligations under Indian and international commercial trade laws.

4. Blueprint & Site Security

Site survey schematics, access point layouts, and crash barrier foundation depths shared with Fortuna are classified as Restricted Corporate Information. We enforce stringent compartmentalization protocols:

• Access to project blueprints is restricted strictly to authorized project engineers, structural consultants, and site supervisors bound by bilateral Non-Disclosure Agreements (NDAs).
• Digital files are stored in access-controlled, encrypted cloud environments protected with multi-factor authentication.
• We do not publicize confidential installation coordinates or sensitive structural vulnerabilities of client sites without prior written consent.

5. Cookies & Telemetry

Our website uses standard HTTP cookies and similar diagnostic tools to enhance visitor navigation and aggregate anonymous usage metrics. These include:

• Essential Cookies: Required for the basic functioning, security, and responsive layout of the website.
• Analytical Cookies: Employed to evaluate page dwell times, visitor paths, and regional traffic volumes to optimize user experience.

You may adjust your browser settings to reject non-essential cookies. Disabling cookies will not hinder your ability to view product catalogs or submit project inquiries.

6. Information Sharing & Third Parties

Fortuna does not sell, lease, or rent customer personal or technical data to third-party marketing companies. Data disclosure is limited strictly to:

• Accredited Logistics & Freight Partners: For heavy machinery and crash bollard transport to designated installation locations.
• Statutory Authorities: When compelled by valid legal subpoenas, court orders, or applicable regulatory mandates in the Republic of India or the United Arab Emirates.
• Professional Advisors: Legal counsel, certified auditors, and financial institutions handling compliance under strict professional confidentiality.

7. Storage & Retention

Personal and contractual information is retained for as long as necessary to satisfy the commercial purposes for which it was gathered, including warranty administration, AMC continuity, and statutory tax and corporate record-keeping mandates (typically 7 to 10 years as required by Indian commercial law).

8. Your Legal Rights

Under applicable data protection laws, including the Indian Digital Personal Data Protection Act (DPDPA), you hold the right to:

• Request confirmation of whether we process your personal information.
• Request correction or updating of inaccurate or outdated contact information.
• Request erasure of personal information where statutory retention requirements have lapsed.
• Opt out of informational corporate newsletters or technical product bulletins at any time.

9. Grievance Redressal & Contact

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or have a grievance concerning data handling, please contact our designated compliance officer: